I would love to invite you back to the Hard Rock Biloxi in the future so that you can experience what Hard Rock Biloxi truly has to offer. Since our due diligence has not turned up a $12.50 charge nor a guest comment at check out, we would be glad to correct this problem if you would reach out to us with a copy of your bill. We strive to provide exceptional service for all of our customers and take to heart all disappointments. I completely understand that opinions vary but documents and policies do not. It is our policy to collect $100.00 deposit for each room to cover incidentals. We keep all guest information and with the irregular information you have provided in this review it should be very easy to locate your folio. I have reviewed all reservation checking in on Tuesday in our system and no where can we find a $12.50 charge for a room deposit on a folio. I can’t tell you how shocked and out of the norm you review is. I would like to apologize for any inconvenience or discomfort you may have experienced during you stay with us. This 5-star property is packed with in-house facilities to improve the quality and joy of your. Conveniently situated in the Biloxi Beach part of Biloxi (MS), this property puts you close to attractions and interesting dining options.
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